Welcome to Blade & Burnish. By purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. Lifetime Warranty

We stand behind the quality of our work. Indoor signs are covered by a Lifetime Warranty against craftsmanship and material defects, such as:

• Letters or design elements falling off.

• Wood damage, including rot, caused by improper sealing or finishing on our part.

Outdoor Signs

Due to the unpredictable nature of outdoor elements and varying conditions based on location, we cannot extend a lifetime warranty to outdoor signs. These signs are subject to natural wear and tear and environmental factors.

The warranty does not cover:

• Damage caused by misuse, neglect, or improper installation.

• Normal wear and tear over time.

• Any damage from outdoor exposure.

For warranty claims related to indoor signs, please contact support@bladeandburnish.com with photos and details of the issue.

2. Right to Refuse Service

Blade & Burnish reserves the right to refuse service or cancel orders for any reason, including but not limited to:

• Unreasonable or abusive customer behavior.

• Circumstances that make fulfilling the order impractical or unethical.

If an order is canceled, a full refund will be provided.

3. Payment Terms

Payments are processed securely through Squarespace’s platform using the following methods:

• Major credit cards

• PayPal

• Apple Pay

• Direct bank transfers

Full payment is required to initiate production.

4. Shipping Policy

Currently, we ship only within the United States. International shipping may be arranged by contacting contact@bladeandburnish.com prior to placing an order.

• Production and shipping typically take 2–4 weeks, excluding any waitlists or unforeseen delays.

• Customers will receive tracking information once their sign has shipped.

5. Dispute Resolution

We aim to resolve all disputes amicably. If you have a concern, please reach out to us at contact@bladeandburnish.com.

In the event a resolution cannot be reached informally, disputes will be subject to mediation before any legal action.

6. Limitation of Liability

Blade & Burnish is not liable for damages exceeding the purchase price of the product. This includes, but is not limited to, damages resulting from:

• Improper use or installation of the sign.

• Delays in production or shipping.

7. Updates to the Terms of Service

We reserve the right to update these Terms of Service at any time. Changes will take effect immediately upon posting to our website.